Welcome to the Von Alpen FAQ — your quick guide to everything from sizing to sustainability. If you don’t find what you’re looking for, reach out to our team anytime. We’re here to help you spend less time guessing and more time on the mountain (or at après).
All orders are printed and shipped from our certified production hubs in the EU and the UK, depending on where you live. EU customers get their orders from within the EU (no customs surprises), and UK orders are fulfilled locally in the UK.
Each item is made on demand just for you.
Production usually takes 1–3 business days, followed by 5–10 business days for delivery, depending on destination and carrier performance. In short, most people receive their order in 7–14 business days total.
During high season (holidays, product drops, powder days), it can take a little longer; we’ll let you know if that happens.
Right now, we ship to all EU countries and the UK.
We’re working on expanding shipping beyond Europe, but customs and duties can make things messy. Stay tuned.
If you’re in the EU, your order ships from within the EU; no import fees.
If you’re in the UK, import duties or taxes may apply and are handled by the customer at delivery.
Yes, you have 14 days after receiving your order to request a return.
Items must be unworn, unwashed, and in their original condition with tags attached.
Customers cover return shipping unless the item is defective or incorrect, in which case we’ll take care of it.
If you need a different size or style, email support@vonalpen.com before returning. We’ll help sort an exchange or guide you through placing a new order once the return’s processed.
You can find all the details in our Return & Refund Policy.
All garments are made using organic and recycled materials in audited factories.
Our apparel is produced in Bangladesh and Türkiye, through a world-class supply chain vetted for environmental and labor standards by experienced industry partners.
Factories are powered by renewable energy, minimize water waste, and maintain safe working conditions under strict ethical oversight.
Keep your gear looking fresh:
Take care of it, and it’ll age like a good après story.
We keep sizing consistent and true to size across all products.
Check each product page for measurements and fit tips.
We use advanced Direct-to-Garment (DTG) technology with Kornit printers— the gold standard in sustainable on-demand printing.
This process uses water-based inks, zero water waste, and delivers long-lasting prints with a soft hand feel.
Yes. All cotton used is organic, and all polyester is recycled.
Our supply chain partners are chosen for their commitment to renewable energy, ethical labor, and traceable sourcing.
We also minimize waste by producing everything on demand, no overproduction, no landfill.
Occasionally, we’re not fast-fashion, so discounts are rare.
Join our newsletter or follow us on Instagram for limited drops or secret codes.
We start production almost immediately, so cancellations are not guaranteed once printing begins.
If you need to change the size, color, or address, contact support@vonalpen.com ASAP. If it hasn’t gone into production yet, we’ll fix it.
Email support@vonalpen.com within 7 days of delivery with photos and your order number.
We’ll review the issue, replace the item, or issue a refund. You won’t need to pay return shipping in that case.
Because waste sucks.
Every item is made when you order it, no deadstock, no overproduction, no unnecessary shipping.
It’s better for the planet and keeps Von Alpen’s drops exclusive and intentional.